Customer service
Delivery information
We offer UK Mainland delivery, including next-working-day and timed services. The available service and final charge are confirmed during checkout.
Order received
We receive and review the order details supplied through checkout.
Prepared for dispatch
Available items are picked, checked and prepared for the selected delivery service.
Dispatched
A dispatch update and tracking details are provided when tracking is available.
Delivery at a glance
Dispatch timing
Eligible available products ordered before 3PM on a working day are prioritised for same-day dispatch. Next-working-day, pre-12PM and pre-10:30AM describe the target for the carrier service selected, rather than a guaranteed appointment unless expressly confirmed as guaranteed. Published rates and timings exclude pallets, cut-to-length cable, cabinets and special-order, heavy, bulky or restricted goods unless checkout confirms them.
Delivery charges
Next-working-day delivery is £11.94 including VAT (£9.95 excluding VAT) on orders of £240 including VAT (£200 excluding VAT) or less, and free on orders over that value. Pre-12PM delivery is £18 including VAT (£15 excluding VAT), and pre-10:30AM delivery is £30 including VAT (£25 excluding VAT).
Delivery destination
These rates apply to eligible UK Mainland orders. Services for Northern Ireland, Highlands, islands and remote postcodes, and services for pallets, cut-to-length cable, cabinets or special-order, heavy, bulky or restricted goods, are only available where checkout confirms the price and timescale.
After dispatch
Carrier and tracking information will be supplied where it is available for the selected service. We plan around the delivery target shown at checkout and will keep you informed if we become aware of a material delay.
Please report a missing parcel, visible transit damage, shortage or incorrect item within 48 hours of receipt or expected delivery. Include your order number and photographs where helpful, and retain the packaging while the issue is assessed. This request does not affect consumer statutory rights.
Signed-in customers can review recent orders through their CableHQ account.
If the expected date passes, contact us and we will check the carrier position and arrange the appropriate next step. Consumer rights are not dependent on a carrier claim; the full policy explains cancellation and refund rights where an agreed delivery time is missed.
This is the shorter customer guide. See the full delivery policy for the detailed terms.